Terms & Conditions

Thank you for your support by purchasing our goods.

1. GENERAL TERMS

We are only selling the best materials right to your doorstep. If you have any hesitations, please kindly contact our team.

2. OFFER AND ORDER ACCEPTANCE

By placing your order through our website, customers have read and agreed with all terms and conditions stated.

3. PRODUCT DETAILS

We always give our best effort to display all informations of the products at our website as accurate as possible. Due to screen or monitor resolutions, there may be slight color differences of the products displayed on our website.

4. PRICING

All prices are reflected in Indonesian Rupiah (IDR), shipping cost is excluded.

5. PAYMENT

5.1 We currently accept payment through:

  • Bank Transfer: Bank Mandiri and Bank BCA
  • Visa and Mastercard by Midtrans

5.2 All payment details will be informed through and email which will be sent once your order is placed and received.

6. SHIPPING

6.1 We ship all orders from our office & workshop in Jakarta, Indonesia.

6.2 For domestic shipping (within Indonesia), we use TIKI (www.tiki.id) courier services. We will ship your order based on your preferred time. TIKI ONS (One Night Service) if the service is available to your location. Otherwise, we will use TIKI REGULAR service. Usually, TIKI ONS takes 1-2 days to deliver your order. Meanwhile, TIKI REGULAR usually takes 2-4 working days to deliver your order.

6.3 For International shipping (outside Indonesia), we use Express Mail Service (EMS). Usually, it takes 7-10 working days for the courier to deliver your order.

6.4 We do not take responsibilities for any customs or import duties which is charged to the receiver for international shipping process. Customers must bear these charges.

6.5 We will not be responsible for any damaged or lost which happened to the goods during shipment as we had checked and shipped them in good condition. We will help to check your shipment to the TIKI or EMS local office in case you find something incorrect with your shipment.

6.6 If we accidentally ship wrong items or ship to the wrong address, we will take full responsibilities to re-send the correct items to the correct address as well as cover the extra shipping cost occurred.

7. ABOUT PLACING ORDER

7.1 Please make sure you give us a complete and correct shipping address to avoid any inconveniences.

7.2 You will receive an email confirmation that contains all your order details if your order is successfully placed. If you do not receive any email confirmation, please check your junk/spam folder or contact us for checking. You can also sign in to your account to view your recent order history and order status.

7.3 We have a right to cancel your order if the payment has not been made within 2 x 24 hours since order placement.

7.4 All orders are final once the payment is made and confirmed by Kanva

7.5 We will ship your order 2-3 days as payment confirmation received. Normally, we will ship your order at 05.00 PM (Monday-Friday) and at 01.00 PM (Saturday). So, please take this information into your consideration when placing your order.

Payment confirmation received after that shipping time or on Sunday and holidays will be checked and shipped on next business day.

7.6 Please kindly note, we are unable to ship your order before payment is made and confirmed. For custom design item, we will send the draft design, once the paymet is made. 

7.7 We always do our best to make sure all stocks displayed in this website are updated and matched with the real stock in our office & showroom.

7.8 If the products are accidentally not available for any reasons after we receive your order, we will contact you in person to solve this problem. We will follow your instruction whether to do an exchange or cancel your order. If you choose to cancel your order, we will do a full refund of any paid amounts.

8. RETURN & EXCHANGE

8.1 If you are not satisfied with your order or you picked the wrong sizes, we allow you to do an exchange. Please see our Exchange Policy.

8.2 We are sorry but we do not accept any cancellation or refund once your order is placed. Otherwise, we offer an exchange. Please see our exchange policy.

9. RETURN & EXCHANGE POLICY

9.1 Before placing order, please make sure to check and choose the right size, color, item, etc.

9.2 If there’s any changes after order placement, please contact and inform us immediately the items you want. We will still be able to do changes only if your orders haven’t been dispatched.

9.3 Regarding size or item exchanges, we will give you 3 days after the delivery of your order to inform us you want to do an order exchange.

9.4 Before sending back the goods to Kanva for exchanges, please make sure that the goods are still in the same good condition. Otherwise, we are unable to process your exchange.

9.5 You are only able to exchange your order with the available items in our website that time.

9.6 The Customer must bear any extra shipping costs and charges occurred during the exchange.

9.7 We are only able to ship your exchanged items after we received and check your order that you sent back to us.

9.8 If you are not sure with the sizing, image shown or color of the products, please feel free to contact us before placing your order. We are more than happy to help.

9.9 If you find any defects on the goods you received from us, please kindly contact us via email at info@kanvakanva.com, or LINE: @Ka.n.Va or Whatsapp: +6281355033577. Please attach some pictures to help us identify and make sure the defect come from us or factory. We will accept your complaints of defect products within 3 working days since the delivery date.